Customer Order Management
Whether it is on the phone, over the Internet, or through kiosks and mobile handsets, it is becoming easier for customers to order product from retailers remotely.
Concurrently, customer expectations are rising, and they are looking for more choice in how the order should be fulfilled.
They want to be able to:
- Order online for home delivery
- Buy online and pick up in store
- Reserve online and buy in store
- Order in store and expect the stock to be transferred if available elsewhere
- Order anywhere and expect a back to back order to be sent to the suppliers if the product is out of stock
Whilst the world of multi-channel is offering today’s consumer more freedom and choice, it is putting enormous pressure on retailers to keep track of a customer order at any point of service, whether it is in a store, at a warehouse, on the web, or at a call centre.
In addition many retailers are choosing to use their suppliers as stock holding points, and partners in the fulfilment of their customer orders - requiring that those orders are tracked in third party systems.
Fundamentally, dealing with customer orders in this flexible way is becoming a mandatory requirement of multi-channel retailing.
Itim’s customer order management system empowers retailers with this flexibility.
Features
- It allows you to take orders anywhere
- Customers can be consumers or corporations
- It can segment customer categories and hold customer deals and discounts
- It allows for multiple fulfilment methods
- You can look up stock availability
- Orders can be allocated to a stock location for fulfilment
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It deals with customer returns
Benefits
Many retailers do not have the capability of linking the online world with their retail estate. They segment their customers into online and off line customers.
Itim’s Customer Order Management application means that retailers can combine eCommerce with store operations; so at any point you can service a customer or track their order, however it has been placed.
It helps enhance significantly the customer experience, thereby leading to better service and improved customer perceptions.
