Itim’s eCommerce Platform

Based on the award winning Nitrosell eCommerce technology, Itim’s web platform provides an integrated multi-channel experience for a retailer’s customers. Integrated with Itim’s Retail Suite store and merchandising systems, it provides a seamless online and offline customer experience.

Itim's eCommerce platform includes everything you need to put your retail business online, helping you to reach a wider audience, sell more effectively to existing customers, and keep your inventory up-to-date with minimal effort.

Traditional eCommerce offerings are not designed with retailers in mind, so valuable time is wasted on dual maintenance. With Itim's eCommerce solution, all your information is in one place – your store – and your web store is updated automatically.

Benefits of integrated eCommerce include:

Web orders are processed and fulfilled at your point-of-sale
If an item is stocked in-store, its availability is almost instantly updated on the web;
Your sales trading reports include web sales;
You have a shared retail catalogue across both the store and website
If a customer buys from your web store, a store account is automatically created
Store promotions and discounts can be quickly and easily extended to the web
Tax and shipping charges for online and offline sales are kept consistent.

Features

Features include streamlined maintenance, automated payment processing, multiple web stores, complete gift registry support, and a range of flexible discounting and promotions linked to a single store and web catalogue.

Our service is fully managed, so we take care of all the technical headaches, such as hosting, content delivery, security, updates and patches, as well as the all-important search engine optimisation.

To ensure you're up and running as quickly as possible, we offer implementation consulting, which is tailored to suit your needs.

Streamlined Maintenance: Single catalogue for online & store
Fully Managed Service: We take care of all the technical headaches
Implementation Consulting: An optional service to help you get up and selling quickly
Multiple Web Stores: Create and maintain multiple web stores from one catalogue – ideal for differentiating your products across brands, or targeting new market segments
Internationalisation: Available in 7 languages, with support for multiple currencies
In-Store Web Order Fulfilment: Web orders are processed and fulfilled in-store, just like regular sales
Feature-rich, Interactive Web Store: Reviews and ratings, advanced search, bookmark and share, RSS feeds and more
Automated Payment Processing: Payment details can be automatically verified at checkout
Tax and Shipping: Extensive shipping configuration options and automated rate calculation
Discounting and Promotions: Support for in-store sales, TRS discount schemes and web-only sales and promotions
Content Editing and Design: Easy-to-use HTML editor for custom pages, multiple design templates from which to choose
Customisable Templates: Extensive look-and-feel and layout customisations through CSS and NitroScript
Customer Relationship Management: Customer data shared between TRS and the web, customisable e-mail templates, Constant Contact integration
Reporting and Analytics: Basic server-side statistics, integration with Google Analytics, including eCommerce tracking
Gift Registry: Web-based lists and gift registry support, with purchase tracking and extensive reporting
Gift Wrapping, Gift Cards and Vouchers: Gift wrapping options at checkout, support for gift card and voucher redemption
Order History: History of web orders available to shoppers, ability to re-order and track shipments
B2B Support: Customer-based discounts, support for TRS price levels, pay on account at checkout, access restrictions.