Professional, Support and Managed Service
Managing Retail Systems for our Clients
Itim’s news solution ‘The Retail Suite’ has been designed for retailers, delivered through a browser, and retailers now have the option to have The Retail Suite delivered and managed by Itim through our Retail Suite Service Centre. Itim provide all the hardware, software, security, operations, help desk and management so you can focus more of your time and resources on running your business. Our service gives you access and IT cover seven days a week, 24 hours a day, to the highest levels of service. The service is paid for by subscription, so you don’t need to make any capital investment.
The Retail Suite Service Centre is operated by product and retail experts, with on average, ten years experience in the industry. ITIL standards are used to ensure highest levels of planning, control and management are followed.
The services they provide include:
- Software and License Management.
- Hardware and Systems Management.
- Back-Up and Security.
- System Upgrades.
- Pr-active Service Monitoring.
- Front Line Retail Help Desk
- Problem analysis and rectification
- Service level Management and Reporting
- System Roll-Out Management.
Clients are able to choose between letting Itim manage their solution, or to run the solution themselves and for Itim to provide more traditional help desk and support services.
Professional Services – Understanding your business and making our solution work harder for you.
Itim has a pedigree in retail consulting. We are able to share with your our views and experience in retail best practice across a wide area of the Retail Enterprise. We only employ retail specialist, you just have to understand retail.
Our consultants will work closely with your business throughout the project implementation, helping you manage the change and ensure you get the benefit/return on investment from our solutions.
Services include:
- Retail Consultancy and Analysis.
- PCi Advisory
- Project Management
- Implementation and Roll-Out Management
- Procedure Design and Documentation
- Training
- Data Migration
- Testing
