itim is a specialist software provider to multi-channel retailers. We deliver software solutions that help retailers improve financial and operational performance. https://www.itim.com/ Copyright 2026 © itim Wed, 22 Apr 2026 12:22:52 +0000 For retailers building the business case for order management, our new guide summarises typical business benefits achieved from actual OMS projects. https://www.itim.com/insights/order-management/building-the-business-case-for-an-order-management-system.html Order Management BLOG28 Wed, 26 Feb 2020 10:01:00 +0000 Most retailers are struggling to keep markdown budgets down. We believe there is significant opportunity to minimise markdowns with enterprise order management. https://www.itim.com/insights/order-management/minimising-markdowns-with-enterprise-order-management.html Order Management BLOG27 Wed, 02 Oct 2019 11:04:00 +0000 We seem to be in a defeatist cycle of store closures, but it is not inevitable. We just need to re-evaluate the retail business model. https://www.itim.com/insights/retail-strategy-and-roi/there-is-nothing-inevitable-about-store-closures.html Retail strategy and ROI BLOG25 Thu, 05 Sep 2019 09:36:00 +0000 Same-day delivery and rapid Click & Collect has been talked about for a long time now, but very few retailers have managed to succeed. So what’s holding them back? https://www.itim.com/insights/order-management/increasing-the-speed-of-customer-order-fulfilment.html Order Management BLOG24 Tue, 26 Feb 2019 14:52:00 +0000 We offer a new approach called ‘Unified Retailing’, which we believe can help save traditional retailing from the threat of the "Amazons". But what is "Unified Retailing"? https://www.itim.com/insights/retail-strategy-and-roi/what-is-unified-retailing.html Retail strategy and ROI BLOG23 Mon, 10 Dec 2018 10:53:00 +0000 The ‘Amazons’ continue to increase their range. And because they can combine supplier stock with their own stock, they can do so without a proportionate increase in stock investment. https://www.itim.com/insights/stock-management/increasing-range-and-competing-with-the-amazons-without-escalating-stock-investments.html Stock management BLOG17 Tue, 03 Jul 2018 09:27:00 +0000 Stores will only have relevance if retailers can find a way of ‘making human contact count’. The best store managers have long realised this. https://www.itim.com/insights/stores/how-to-drive-customer-footfall-back-into-stores.html Stores BLOG16 Tue, 19 Jun 2018 08:42:00 +0000 It is becoming increasingly difficult to justify identical pricing all over the country. Post-Brexit, we will have to see an increase of differential pricing if we’re to keep up. https://www.itim.com/insights/pricing/the-necessity-of-differential-pricing.html Pricing BLOG15 Thu, 14 Sep 2017 16:04:00 +0000 How should retailers react to the competitor pricing challenge? What options are open to traders who have to deal with competitive pricing on a day-to-day basis? https://www.itim.com/insights/pricing/competitor-pricing-what-is-the-answer.html Pricing BLOG14 Mon, 10 Oct 2016 14:16:00 +0000 You have hundreds of traders working for you, making hundreds of decisions every week that can make or break trading performance. How can you guarantee performance? https://www.itim.com/insights/optimisation/raise-the-performance-of-the-traders-who-work-for-you.html Optimisation BLOG13 Mon, 14 Nov 2016 14:02:00 +0000 Retailing has traditionally focused on right product, right place, right time. We diligently manage costs but, amid this professionalism, one variable has been ignored: pricing. https://www.itim.com/insights/pricing/price-the-final-frontier.html Pricing BLOG12 Mon, 10 Jul 2017 13:30:00 +0000 Almost all retailers are now offering Click & Collect, but they are not all offering the same service. Differentiated offerings like 30-Minute Click & Collect take service to a new level. https://www.itim.com/insights/customer-experience/making-the-most-of-click-collect-and-home-delivery.html Customer experience BLOG11 Mon, 30 Apr 2018 14:08:00 +0000 Since the invention of the bar code, we have been turning retailing into a transaction. To us, digital retailing is all about bringing a conversation back into retailing. https://www.itim.com/insights/clienteling/digital-retailing-what-does-it-actually-mean.html Clienteling BLOG10 Tue, 12 Sep 2017 13:47:00 +0000 If predictions about excess retail store capacity are correct, the retail landscape will look very different in five years. What does this mean for stores? https://www.itim.com/insights/multi-channel/the-future-role-of-stores.html Multi-channel BLOG9 Thu, 01 Dec 2016 12:14:00 +0000 Retailers have invested millions in systems, most of which are focussed on operational support. If they moved to intelligent systems they could further transform their business. https://www.itim.com/insights/retail-systems/most-systems-that-retailers-have-are-dumb.html Retail systems BLOG8 Wed, 01 Mar 2017 12:14:00 +0000 Retailers are actively doing differential markdowns across their store base. Now the talk is all about dynamic pricing. https://www.itim.com/insights/pricing/is-differential-and-dynamic-pricing-here-to-stay.html Pricing BLOG7 Mon, 05 Dec 2016 12:14:00 +0000 With 85% of sales still going through our shops, managing stock in shops remains critical. But we decided to change the paradigm and create an advanced system that ERP vendors can't match. https://www.itim.com/insights/stock-management/stock-optimisation-better-than-the-traditional-erp-vendors.html Stock management BLOG6 Wed, 24 Jan 2018 12:14:00 +0000 Clienteling has become a fashionable word in retailing, and about time too. But what exactly is clienteling? https://www.itim.com/insights/clienteling/the-return-of-clienteling.html Clienteling BLOG5 Tue, 29 May 2018 12:14:00 +0000 So many retailers still do not have real-time stock. In today’s technological environment there is no excuse for this. https://www.itim.com/insights/stock-management/without-real-time-stock-you-are-probably-losing-sales.html Stock management BLOG4 Thu, 12 Apr 2018 12:14:00 +0000 Retail profitability has been declining as a percentage of revenue. So what can we do to fundamentally increase productivity in UK retail? We look at three key areas of focus. https://www.itim.com/insights/retail-strategy-and-roi/is-there-a-need-to-increase-productivity-in-retail.html Retail strategy and ROI BLOG3 Thu, 04 Jan 2018 12:14:00 +0000 Imagine a software robot, which could track and forecast sales for each product at each location every week, or even daily. https://www.itim.com/insights/merchandising/imagine-a-world-where-price-promotions-and-stock-can-be-optimised-with-minimum-human-intervention.html Merchandising BLOG2 Wed, 04 Oct 2017 12:14:00 +0000