Order management

Order management

Enable a truly multi-channel customer experience

Today’s consumers expect to be able to order and receive goods at their convenience. Whether in store or online, delivered to home or via Click & Collect, shoppers are looking for a seamless customer experience that is fast and efficient with a range of delivery options to meet their needs.

But many retailers are struggling to offer a joined up approach across their sales channels. Order management is often still done in silos, which can lead to to disjointed customer experiences and lost sales.

itim’s TRS Customer Order Management (COM) solution provides true multi-channel, customer-centric capabilities which include:

  • A real-time view of stock improving service levels and meeting customer expectations
  • 30-minute Click & Collect creating differentiation and increasing store traffic
  • In-store customer ordering enabling greater customer engagement using mobile technology
  • Ability to offer extended ranges reducing lost sales and increasing customer satisfaction
  • Order history providing a single view of customer orders across all sales channels
  • Ability to dispatch from store avoiding lost sales and improving speed of service
  • Joined up returns management giving customers greater choice and bringing retailers greater efficiency
     

CASE STUDY: 30% Sales Increase

Itim client, The Entertainer, recently announced that its online platform reported “a 30% sales increase YOY and five-fold growth in the last five years. Within that, use of the 30-Minute Click & Collect service surged by 32% in the year.”
Full details can be found here.

The Entertainer has been using itim’s order management solution to power its 30-Minute Click & Collect service for over four years.

>>Read more in our client case study

TRS Customer Order Management - Key Capabilities

A proven, cost effective and totally flexible solution, TRS COM allows you to manage and route orders across your sales channels to meet customer expectations in the most profitable way. It includes:  

Real-time stock availability

Get a single, global view of inventory across your whole estate and supply chain.

Available to promise

Provide the broadest range of potential delivery options (including timing and costs) based on stock location and availability.

Order orchestration and routing

Route orders in the most cost-effective way while considering your business rules and any capacity constraints.

Tracking and issue resolution

Keep customers in the loop via automated notifications and quickly resolve any issues with automated alerts and escalation.

Returns management

Offer customers a range of return options with built-in processes for efficient handling of returns.

Store order management

Process orders quickly and efficiently on the shopfloor using tablets with our Chameleon 360 Store Order Management module.

Direct ship from a supplier

Fulfil customer orders faster by enabling direct dispatch from the supplier.

Integrate with existing systems

Connect with existing systems, including ePOS, to give you a single view of stock and orders.

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