#2

Stores give you super powers.

They are not the liabilities your investors think they are

In most national retailers, the majority of customers live within easy reach of their local store.

Customers are starting to believe stores have value not just as points of sale but points of service.

Services such as click and collect in 30 minutes have already proven valuable to consumers, but retailers are now realising that despatch from store is now cheaper than despatch from warehouse.

At itim we are changing the face of e-commerce by putting a toggle on the website that allows a customer to shop local, by seeing stock, available in their local store in real-time, and allowing customers to shop it.

Stores are also easier points of return, and stores can provide the personal customer service that remote call centres often cannot. Because they can make human contact count.

We believe stores are the future, but if they are to be, then retailers need to understand the needs of the 'future' store,
and so we at itim are making stores 100% digital.

itim’s key to success

There is much evidence to show that when a retailer closes a store, e-commerce sales in that area also falls. It's not either-or, it's both.

We believe store configurations will change. There may be fewer stores. And those that remain will evolve into a network called a hub and spoke model. In this concept, you have a larger store, linked to smaller satellites, with ranges and stock in larger stores that have more depth than their satellite counter parts.

Contact us for a complimentary consultation and let us show you what we can do.