Strategic insights
for unified retailing

For retailers building the business case for order management, our new guide summarises typical business benefits achieved from actual OMS projects.

Most retailers are struggling to keep markdown budgets down. We believe there is significant opportunity to minimise markdowns with enterprise order management.

We seem to be in a defeatist cycle of store closures, but it is not inevitable. We just need to re-evaluate the retail business model.

Same-day delivery and rapid Click & Collect has been talked about for a long time now, but very few retailers have managed to succeed. So what’s holding them back?

We offer a new approach called ‘Unified Retailing’, which we believe can help save traditional retailing from the threat of the "Amazons". But what is "Unified Retailing"?

The ‘Amazons’ continue to increase their range. And because they can combine supplier stock with their own stock, they can do so without a proportionate increase in stock investment.

Stores will only have relevance if retailers can find a way of ‘making human contact count’. The best store managers have long realised this.

Clienteling has become a fashionable word in retailing, and about time too. But what exactly is clienteling?

Almost all retailers are now offering Click & Collect, but they are not all offering the same service. Differentiated offerings like 30-Minute Click & Collect take service to a new level.

So many retailers still do not have real-time stock. In today’s technological environment there is no excuse for this.

With 85% of sales still going through our shops, managing stock in shops remains critical. But we decided to change the paradigm and create an advanced system that ERP vendors can't match.

Retail profitability has been declining as a percentage of revenue. So what can we do to fundamentally increase productivity in UK retail? We look at three key areas of focus.

Imagine a software robot, which could track and forecast sales for each product at each location every week, or even daily.

It is becoming increasingly difficult to justify identical pricing all over the country. Post-Brexit, we will have to see an increase of differential pricing if we’re to keep up.

Since the invention of the bar code, we have been turning retailing into a transaction. To us, digital retailing is all about bringing a conversation back into retailing.

Retailing has traditionally focused on right product, right place, right time. We diligently manage costs but, amid this professionalism, one variable has been ignored: pricing.

Retailers have invested millions in systems, most of which are focussed on operational support. If they moved to intelligent systems they could further transform their business.

Retailers are actively doing differential markdowns across their store base. Now the talk is all about dynamic pricing.

If predictions about excess retail store capacity are correct, the retail landscape will look very different in five years. What does this mean for stores?

You have hundreds of traders working for you, making hundreds of decisions every week that can make or break trading performance. How can you guarantee performance?

How should retailers react to the competitor pricing challenge? What options are open to traders who have to deal with competitive pricing on a day-to-day basis?