Chameleon 360

Our powerful omni-channel
store solution

The first true omni-channel store solution fully integrated with e-commerce, providing market leading sales and customer service capabilities.

Empowering store staff to increase digital customer engagement.

The digitally powered store.

The power to engage.

We are rolling out an expanded Chameleon 360–one of the most powerful omni-channel store solutions. Chameleon 360 is one of the first omni-channel store-centric solutions that combines full omni-channel capabilities at POS, with in-store mobile apps, consumer apps and eCommerce platforms.

Engage more with customers

Delight them with superior service

Inspire them with new ideas and suggestions

Sell360°

Check out customers from anywhere on the shop floor and quickly adapt to changing store conditions to perform anything from queue busting to providing a “personal shopper” experience.
EPoS

Customer Details
Product detail
Ordering

 Assisted Selling

Stock enquiry
Customer profile
Pay at till

 Ordering

Home delivery
Click & collect
Direct from supplier

 Promotions

Vouchers
Loyalty
Gift Cards

 Receipts

Printed
Email

Product360°

Ensure your staff always have the right information at their fingertips to inform and delight customers.

And empower them to become product experts and stylists.
Full product
catalogue

(including web
content)

 Real-time
inventory

(across your whole
estate)

 Cross-sell
suggestions

(complimentary products)

 Curated content

(personalised
range)

Customer360°

Take clienteling to a new level with instant access to all customer data – a “virtual black book”.
Single view of customer

Order history
Preferences
Wish lists
Loyalty programme

 Service Enabled

Website
Mobile App
3rd Party Systems

 Capture
product
feedback		 Preferences
and notes

Additional features with our customer VIP app:

 Event invitations Curated ranges Appointments/ Personal shopper Customer chat

Fulfill360°

Exceptional customer service is just a click away with full order management capabilities.
Store
Picking		 Customer
Service		 Returns
management		 30 minute
Click & Collect		 Despatch
From store

Stock360°

Staff can smoothly switch to more operational tasks, all from the same device.

Orders can be managed efficiently from picking to transfers, regardless of channel.
Transferring
and receiving		 Stock
reporting		 Stock counting and
adjustments

Report360°

Real-time trading information and KPIs keep everyone up to date on performance and ensure the whole team can collaborate efficiently.
Real-time reporting

Company KPIs, Area KPIs
Store KPIs, Individual KPIs

 Internal
communications

Why Chameleon360?

The key benefits.

For Retail Operations

Drive more sales, increase
efficiency, minimise queues.

Transform the in-store
experience for customers.

Empower staff to sell and
deliver exceptional service.

Streamline store operations.

Standardise processes/
training.

For Store Managers

Check out customers from
anywhere in the store.

Mobilise staff quickly
between tasks without having
to change device or leave the
shop floor.

See real-time reporting on
store performance and
individual KPIs.

Conduct local promotions.

For Store Associates

Access information instantly
to meet customers’ needs
and provide great service.

Be empowered to engage
more meaningfully with customers

Have the tools to provide
value-added and bespoke advice.

For Merchandisers

Channel expertise directly to
the shop floor with curated
content.

Capture detailed feedback on
customer preferences.

React faster to customer
wants/trends.

For Marketing

Create a differentiated in-
store experience.

Increase customer
engagement – both in-store
and online.

Improve promotional offers
with more detailed client
preferences.

Enable locally targeted
marketing campaigns.

Contact us for a complimentary consultation and let us show you what we can do.

Get in touch

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