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Everything you need to power a Unified Digital Store
Our Unified Commerce Platform—designed and built by us—
delivers EPOS, tablets, eCommerce, mobile apps, B2B, and
wholesale solutions in one seamless ecosystem. As a true omni-
channel solution, it offers a single platform for a connected retail
experience, yet remains completely modular, giving you the
flexibility to build the perfect customer journey to fit your needs.
As a true omni-channel solution, itim's Unified Commerce platform
offers a connected retail experience, yet remains completely modular,
giving you the flexibility to build the perfect setup to fit your needs,
augmenting rather than replacing your existing investments. Retail
today demands more than just transactions—customers expect
seamless, integrated experiences across every channel. Designed with
today's consumer and retailer in mind, it combines cutting-edge POS
features with a fully integrated digital store suite, customer
engagement management and process automation to meet every
need, from the shop floor to online fulfilment, while maximising profits.
EPoSOur EPOS system revolutionises the till point, providing your team with everything they
need to deliver fast, efficient service. With seamless integration into your store's
operations, it enables quick transaction processing, real-time access to product
information, and smooth handling of customer requests—ensuring a seamless checkout
experience every time.
Customer Details
Product detail
Ordering
Self Service
Stock enquiry
Customer profile
Pay at till
Home delivery
Click & collect
Direct from supplier
Vouchers
Loyalty
Gift cards
Printed
Email
Full functionally rich online and offline EPoS system
Digital Store (Mobile & Tablets)Equip your staff with the right information at their fingertips to delight
customers—empowering them as product experts and stylists. With the
freedom to check out customers anywhere on the shop floor, they can
seamlessly adapt to changing store conditions, from queue busting to
delivering a personalised shopping experience.
(including web
content)
(across your
whole estate)
(complimentary
products)
(personalised
range)
(Send order to
the till for cash
payments)
Staff can seamlessly transition to back-of-store operations, all from a single device. Whether managing orders, handling stock transfers,
or processing returns, everything is streamlined for maximum efficiency across all channels.
Digital ClientelingElevate customer connections like never before with next level digital clienteling.
Website
Mobile App
3rd Party Systems
Order history
Preferences
Wish lists
Loyalty programme
Order Management & RoutingExceptional customer service is just a click away with full order
management capabilities.
B2B & WholesaleThe first store solution that can service B2B customers.
Our B2B solutions cater to businesses purchasing directly from you,
providing a smooth and efficient ordering process for companies.
Features include:
Our Wholesale module enables seamless transactions with third-party
retailers, offering flexibility to choose between two models:
Additionally, our system allows you to:
Whether you're selling to retailers or businesses, our platform provides an
easy-to-manage solution to optimise your wholesale and B2B operations.
Data Management for Unified CommerceIn today's complex retail environment, managing information across multiple systems is a challenge. Itim's Unify solution integrates critical retail data into a
single repository, ensuring accuracy and consistency across channels. By consolidating product, supplier, location, and pricing information, we help retailers
achieve a single version of the truth, driving operational efficiency and enhancing customer experiences.
Integrating Data Management with eCommerce, POS, and supply chain systems streamlines operations, reduces discrepancies, and delivers a seamless,
consistent customer experience across all touchpoints. This allows retailers to optimise product catalogues, maintain consistent pricing, and execute targeted
promotions effectively.
Encompassing product, stores, warehouses,
channels, ranging, grading, suppliers, reason
codes, users including POS, order management
configuration and much more.
We provide a unified, structured way to store,
manage, and enrich data. This ensures
consistent, high-quality information across all
retail touchpoints, including in-store, online,
mobile, and back-office systems.
Easily manage rich product data such as images, videos,
descriptions, pricing, promotions, and product variants.
With features like multi-variant product support, multiple
hierarchies, product relationships, brands, seasons, user-
defined attributes, and digital asset management, retailers
can create a detailed and dynamic product catalogue that
is ready for any sales channel.
Our solution tracks each product's lifecycle from
creation to discontinuation. With flexible product
statuses (e.g., new, live, discontinued, end-of-life),
retailers can efficiently manage their product
assortment and make quick decisions based on
real-time data.
Organise products using a flexible merchandise
hierarchy and define relationships between
products (e.g., cross-sells, up-sells) to enhance
customer engagement. Seasonal products, brands,
and supplier data can be easily categorised to
streamline ordering and inventory management.
Speed up time-to-market by creating new
products quickly using Product Templates and
bulk uploads from spreadsheets. Ensure seamless
product data updates with version control and
audit trails to track changes.
Manage and publish prices and promotions in real-
time across multiple channels. The solution
supports multi-channel pricing, promotional
campaigns, and dynamic price updates, ensuring
consistent pricing strategies across the business.
For Retail Operations
Drive more sales, increase
efficiency, minimise queues.
Transform the in-store
experience.
Empower staff to sell and deliver
exceptional service.
Streamline store operations.
Standardise processes/training.
For Store Managers
Check out customers from
anywhere in the store.
Mobilise staff quickly between
tasks without having to change
device or leave the shop floor.
See real-time reporting on store
performance and individual KPIs.
Conduct local promotions.
For Store Associates
Access information instantly to
meet customers' needs and
provide great service.
Be empowered to engage more
closely with customers
Have the tools to provide value-
added advice (become experts and stylists).
For Merchandisers
Channel expertise directly to the
shop floor with curated content.
Capture detailed customer
feedback
React faster to emerging trends,
keeping your store ahead of the
competition.
For Marketing
Create a unique in-store
experience that resonates with
customers.
Boost engagement both in-store
and online
Optimise promotions with
detailed customer preferences
Enable targeted local campaigns
for more impactful marketing
Unlock the full potential of your retail operations with itim's Unified Commerce Platform—
designed to seamlessly optimise every aspect of retail, from the shop floor to online fulfilment.
Get in touch today and discover how itim can help you drive
growth, efficiency, and customer satisfaction like never before.
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