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Enable a truly multi-channel customer experience
In today's fast-paced retail world, consumers demand convenience and speed.
They want the flexibility to shop online, in-store, or via mobile, and receive their
purchases at home, through Click & Collect or other locations such as pick up
points. To meet these expectations, retailers need a unified, efficient order
management system that ensures smooth fulfilment across all channels.
Unify Order Management enables you to deliver exactly that—a true multi-
channel, customer-centric solution that streamlines your operations and improves
customer satisfaction. By connecting your sales channels, stock, and fulfilment
processes, Unify Order Management maximises efficiency, reduces lost sales, and
ensures your customers have a seamless shopping experience from start to finish.
Unify Order Management helps your team manage and route orders in the most cost-effective way, based on your unique business rules and available stock.
This solution ensures a seamless experience for both customers and retailer, empowering you to meet demand faster and with greater accuracy.
The Entertainer is a prime example of the success retailers can achieve with Unify Order Management.
By using the 30-Minute Click & Collect service, they saw a 32% increase in usage in just one year,
with a 30% year-on-year sales increase and five-fold growth over five years.
Our order management software is a proven, cost-effective, and fully flexible solution that empowers you to efficiently manage and route orders across all your sales channels, ensuring you meet customer expectations in the most profitable way possible.
Achieve a global view of your stock, giving you the
ability to sell from your entire inventory pool,
whether it's in-store or across your supply chain.
This improves service levels and meets customer expectations.
Provide the broadest range of potential
delivery options (including timing and costs)
based on stock location and availability.
Route orders in the most cost-effective
way while considering your business rules
and any capacity constraints.
Keep customers in the loop via automated
notifications and quickly resolve any issues with
automated alerts and escalation. Manage failed
picks due to missing stock and resolve the stock
discrepancies.
Provide customers with greater flexibility by
offering a variety of return options, supported by
streamlined processes for efficient handling. This
hassle-free experience not only meets their needs
but also helps build lasting loyalty to your brand.
Empower your store staff utilising EPoS or mobile/
tablets in store to receive and pick orders from the
till or directly from the shop floor, manage
customer collections and returns thus enhancing
customer engagement and driving more sales.
Provide fast, reliable Click & Collect services that
differentiate you from competitors and increase
store traffic. Customers can pick up their orders in
as little as 30 minutes, creating a standout service
experience.
Offer a wider range of products by
seamlessly selling stock from across your
estate, reducing lost sales and increasing
customer satisfaction.
Provide a single, comprehensive view of all
customer orders, no matter where they were
placed, for a more personalised and efficient
service experience.
Provide full visibility of all components of an order
from anywhere allowing great customer service to
be provided in store, by chat, web and any other
channel.
Fulfil customer orders faster by enabling
direct dispatch from the supplier.
Connect with existing systems, to give you a single
view of stock and orders. Enable existing EPoS,
websites and other channels to connect to place
and manage orders.
GUIDE: Building the business case for an
Order Management System (OMS)
In this useful guide we share some of the Key Performance Indicators (KPIs) that retailers can
expect to be impacted by an OMS implementation along with insights and typical cross-sector
benefits achieved from actual OMS projects.
Ready to Improve Your Retail Efficiency?
Empower your team, improve customer experiences, and optimise your operations across all channels.
Get in touch today to see how we can help streamline your order fulfilment process and drive long-term success.
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