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Elevating customer engagement beyond the store
In today's fast-paced retail world, it's not enough to rely solely on in-store interactions.
Our Unify Digital Clienteling solution empowers you to engage with customers at every touchpoint,
creating personalised experiences that enhance brand loyalty, increase foot traffic, and drive higher transaction values.
10% of your customers make up 40% of your revenue and 60% of your profit.
Getting these VIP customers to shop once more per year doubles your profits!
Our Unify Digital Clienteling solution allows your team to build deeper, more meaningful relationships with customers,
connecting with them through mobile apps, social media, or in-store. By offering curated content, personalised promotions,
and seamless communication, you can deliver the service customers expect—and keep them coming back for more.
With our Unify Digital Clienteling solution, retailers can:
Reach customers via mobile apps,
websites, or in-store touchpoints, with
direct communication through chat,
appointments, and personalised offers.
By providing personalised product
recommendations and exclusive promotions,
you can drive footfall to your stores and
increase average transaction value.
By offering loyalty points, vouchers, and
tailored content, you foster stronger brand
affinity and repeat business, turning casual
shoppers into VIPs.
In a world where shoppers are omnichannel, creating a seamless experience is key. With Unify Digital Clienteling, you can engage customers through various
channels, offering them curated product ranges, wishlists, and the ability to make appointments with their dedicated store associates.
Customers receive exclusive content such
as 'lookbooks', tailored product
recommendations, and personalised offers
based on their preferences.
Initiate conversations with customers via
chat, allowing for real-time product inquiries
and appointment scheduling. Your store
associates are empowered to offer assisted
selling both remotely and in-store.
Customers can browse, build baskets, and
complete purchases directly from the app,
providing a convenient and frictionless
shopping experience.
Maximise the potential of your store teams by equipping
them with the tools they need to offer exceptional service.
Through Unify Digital Clienteling, store associates can use a
digital 'black book' to track customer preferences, purchase
history, and loyalty information.
This empowers them to provide personalised, consultative
selling that drives sales and improves customer satisfaction.
Store associates can engage directly with their assigned
customers, suggest personalised products, and help them with
purchases both in-store and online.
With an integrated view of customer profiles, associates can offer
more targeted assistance, reducing manual processes of finding
the right products and increasing productivity.
Take your customer service to the next level with VIP services and personal shopping experiences. Your best customers can enjoy
exclusive access to a personal shopper who helps them select products, book appointments, and receive tailored recommendations.
Whether in-store or remotely, this VIP experience builds deep customer loyalty and increases lifetime value.
Our solution integrates seamlessly with your loyalty and gift card programmes, providing a unified approach to customer engagement.
Reward customers for their loyalty with points, vouchers, and exclusive offers, while giving them the flexibility to use gift cards in-store or online.
Track multi-channel purchases, offer real-
time rewards, and create peråsonalised
incentives that increase customer retention.
Manage and track gift card balances, issues,
and redemptions easily, with the flexibility to
top up or transfer balances as needed.
Unlock the full potential of Digital Clienteling with our
bespoke customer app.
Invite your VIP customers to experience a personalised, branded
app that allows them to seamlessly engage with your brand,
discover curated product ranges, and connect with your store
teams—all at their convenience.
Ready to transform your customer engagement?
Get in touch today to discover how our solution can elevate your customer experience.
Get in touch
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