Enterprise order
management system.

Enable a truly multi-channel customer experience.

Today’s consumers expect to be able to order and receive goods at their convenience. Whether in store or online, delivered to home or via Click & Collect, shoppers are looking for a seamless customer experience that is fast and efficient with a range of delivery options to meet their needs.

But many retailers are struggling to offer a joined-up experience across their sales channels. Order management is often still done in silos, which can lead to disjointed customer experiences and lost sales.

itim’s retail order management system provides true multi-channel, customer-centric capabilities which include:

A real-time view of stock improving service levels and meeting customer expectations

30-minute Click & Collect creating differentiation and increasing store traffic

In-store customer ordering enabling greater customer engagement using mobile technology

Ability to offer extended ranges reducing lost sales and increasing customer satisfaction

Order history providing a single view of customer orders across all sales channels

Ability to dispatch from store avoiding lost sales and improving speed of service

Joined up returns management giving customers greater choice and bringing retailers greater efficiency

Itim client, The Entertainer, recently announced that its online platform reported “a 30% sales increase YOY and five-fold growth in the last five years. The Entertainer has been using itim’s order management software to power its 30-Minute Click & Collect service for over four years and use of the 30-Minute Click & Collect service surged by 32% a year.

Full details can be found here. >> Read more in our client case study

The key capabilities

A proven, cost effective and totally flexible solution, our order management software allows you to manage and route orders across your sales channels to meet customer expectations in the most profitable way. It includes:

Real-time stock availability.

Get a single, global view of inventory across your whole estate and supply chain, allowing you to confidently sell from your entire stock pool to meet customer demand.

Available to promise.

Provide the broadest range of potential delivery options (including timing and costs) based on stock location and availability.

Order orchestration and routing.

Route orders in the most cost-effective way while considering your business rules and any capacity constraints.

Order tracking and issue resolution.

Keep customers in the loop via automated notifications and quickly resolve any issues with automated alerts and escalation.

Returns management.

Offer customers a range of return options with built-in processes for efficient handling of returns.

Store order management using tablets.

Process orders quickly and efficiently on the shopfloor using mobile devices with our Digital Store - Order Fulfilment module.

Direct ship from a

Fulfil customer orders faster by enabling direct dispatch from the supplier.

Integrate with existing systems.

Connect with existing systems, including ePOS, to give you a single view of stock and orders.

GUIDE: Building the business case for an Order Management System (OMS)

Our guide shares some of the Key Performance Indicators (KPIs) that retailers can expect to be impacted by an OMS implementation along with insights and typical cross-sector benefits achieved from actual OMS projects.

Find out how multi-channel order management
capabilities could increase your sales.

Contact us for a complimentary consultation and
let us show you what we can do.


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