The Retail Suite (TRS)

Rocket charge your transition into the omni channel stratosphere

Retailers who want to accelerate their transformation to OMNI-CHANNEL EXCELLENCE can adopt itim’s ‘whole’ Retail Suite…

They can ROCKET CHARGE their transition into
the OMNI-CHANNEL stratosphere – VERY QUICKLY.

In doing so, we can show that they will increase sales by at least 30%
and reduce costs such that we expect them to DOUBLE their profits.

If you do take the whole retail suite, you need very little else in the way of software.
You get everything PRE-INTEGRATED, so migration is only about data transfer.

Here are all the modules in TRS
Sales Applications/ channel support
Unified Sales Platform

Itim provides a single sales platform which provides the same customer experience and sales support whether you are self-serving through the website or walking into a store or on your mobile.

Our goal is to treat each channel for what it is – a sales channel, and not try and distinguish between an online or a retail customer. Consequently everything we do is designed to deliver the same experience to customers however they shop


This is itim’s ‘in-commerce’ application. What makes this unique is that it is designed as a headless application specifically integrated with the Base ERP for providing genuine OMNI-CHANNEL COMMERCE.

Store Systems

We have in ‘Chameleon 360’ one of the best OMNI-CHANNEL solutions for running a store.

VIP app

We believe retailers need to manage VIPs differently from other customers, we think the best way to do so is through an app.

Base ERP

These are all the functions you would have expected from a traditional ‘merchandising system’ except we have upgraded the notion to include key OMNI-CHANNEL CAPABILITIES.

Built-in PIM

One place to maintain the whole product catalogue in all its richness. Product information at its best. Too many details to describe here, but providing one view of product information across both e-commerce and stores and mobiles.

We can cope with Fashion, General Merchandise and Food. All product Types, with complex multi-variant product structures including sophisticated packs handling.

Pricing and Promotions

One of the most sophisticated pricing and promotions engine designed for cross channel pricing and promotions. Allowing best for retailers and best for customer pricing. All the promotion types you can DREAM off. Discounts managed in stores, and Customer specific pricing. Multiple price lists, cross currency.

Marketing Engine – built-in

This allows the management of cross-channel vouchering, promotions, gift card sales and use, and an integrated loyalty system. No need for separate applications for each of these areas.

Enterprise Order Management

Most retailers have been investing in independent Customer Order Management systems. WELL NO LONGER. Our ERP is centred around our ENTERPRISE CUSTOMER ORDER MANAGEMENT.

One of the most sophisticated RULES ENGINE in support of Order Routing, and allowing retailers to offer different service levels and pricing to support manage order delivery across multiple locations. Allowing for ‘split’ order routing, and OPTIMISATION based on stock or customer priority.

Allowing for product substitution in store, pre-order sales, drop-ship from suppliers. EVERYTHING A TRUE OMNI-CHANEL retailer needs.

Single Rich Customer database

Of course in OMNI-CHANNEL you need a single view of customer. In our suite – we value second after order management a SINGLE CUSTOMER DATABASE. With all customer preferences, full order history, both in store and online, PROPER customer segmentation. Standard customer KPIs – Anything you might need to support CUSTOMER ANALYSTICS.

Buying and Merchandising

No retail system is complete without Buying and Merchandising. This includes

  • .Rich and Sophisticate Supplier Setup
  • .Extensive Purchase Ordering Capability
  • .Ranging and Grading capability for Stores
  • .Allocation and Replenishment (using sophisticated forecasting)
  • .Supplier returns management
  • .Supplier retros and overrider management

Everything you would need to run a Retail business dealing with suppliers.

Real Time Stock Management

Being able to see your stock at sku or pack level in real-time across all locations is critical to OMNI-CHANNEL RETAILING
Our advance stock management system includes all the functions necessary for a retailer to manage stock.

  • .Stock Statuses and Stock Movement tracking
  • .Weighted Average Cost calculations
  • .Stock transfer management
  • .Manual and Auto Receipting
  • .Stock Counting
  • .Dealing with with failed picks and discrepancies
  • .Full sales and stock and margin accounting and reconciliation
  • .Full support for hand-held devices

For retailers who sell through other channels and concessions or have franchisees, support for wholesale orders and order tracking and fulfilment. Including creating back to back POs.


Support for basic warehouse operations.
Picking, Goods Receipting, Handling Warehouse locations, Bin-to-bin transfers, despatch handling. In addition we support interfaces for most of the major specialist warehousing systems.

Supplier Management and Integration
Supplier Optimisation

This allows retailers to develop better deals and cost price negotiations with suppliers.
Its main features are

  • .Supplier deal simulation and negotiation
  • .Management of supplier contracts
  • .Monitoring of performance against deals.
Invoice Matching and Supplier Payments

Didos, Itim’s leading solution for helping retailers approve and make supplier payments. Provides great functionality for advance invoice matching and supporting supplier payments.

Recent developments include linking this to block-chain technology to support supplier payments through the payments hub
Key functionality includes

  • .Automated Invoice Matching
  • .Automated query resolution
  • .Supplier Portal for Supplier review
  • .Payments Hub for Supplier payments
  • .Cashflow forecasts and currency hedging support
Itim Hub

Itim hub is a full supplier collaboration platform, designed to allow suppliers and retailers to collaborate using shared data and documents.

It includes the following applications

  • .Invoice Hub – a document exchange for quotes, purchase orders and invoices
  • .Data Hub – allowing suppliers to host their catalogues providing rich product information in support of retailers websites
  • .Stock Hub- allowing suppliers to do vendor managed inventory in the retailers, providing retailers with consignment stock
  • .Payments Hub – using block chain technology to securitise invoices supporting easy payments of overseas invoices
  • .Expense management – a hub for allowing employees to submit and manage expenses
EDI Plus

EDI Plus is itim’s hosted EDI services. We support over a £1bn in transactions flowing through our EDI platform.

Optimisation Suite

Itim uses advanced algorithms and AI to optimise three areas of retailing further

Merchandise Planning

One of the most advanced Merchandise planning tool-kit on the marketplace, developed in conjunction with Planit Retail.

It covers four basic planning applications

  • .Merchandise Planning
  • .WSSI
  • .Line Card Planning
  • .Promotional planning
Stock Optimisation

An advanced platform for doing very sophisticated rules based Allocation and Replenishment. Based on the Principle of Stock Policies and Rules, it eradicates the need to manage hundreds of parameters you would find in traditional merchandising systems. Designed to optimise stock distribution and stock levels across the business.

Price & Promotions Optimisation

No retailer can succeed today without staying price competitive. Knowing when to react to competitor pricing strategies, how much to discount to clear stock, when to start a markdown process, are all critical decisions which will significantly impact margin. We help you optimise those.


Itim’s retail suite comes with its own Data Warehouse. Every aspect of a retailers operations is built into our data warehouse for analysis. You can analyse the data using any number of analytical tools like Power BI or Tableau, or you can access all the information through excel, using our OLAP cubes.

We have the following cubes

  • .Transaction cube – everything you need to know about sales
  • .Stock cube – everything you need to know about stock
  • .Supply chain cube – everything you need to know about supplier performance
  • .Finance Cube – to drive your fiancé interfaces.

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