Our powerful sales platform for multi-channel
customer engagement and advanced clienteling.
Today’s consumers want a seamless, engaging experience with your brand and fast, consistent purchase journeys – whether in store, online or using an app. Chameleon 360 is a proven, advanced multi-channel sales platform that can help you enhance your stores, increase sales across channels and offer a truly multi-channel customer experience.
The Chameleon 360 suite provides a complete view of product, stock and the customer across your channels and includes solutions for stores, online and wholesale:
|We helped The Entertainer grow sales by 12% and like-for-like sales by 5.5% with Chameleon on tablets in 100+ stores including the full product catalogue, real-time stock and order management. Read more...|
adding retail value
itim's Chameleon 360 helps retailers achieve sustainable profit growth in the following key areas:
Increased store sales - through assisted selling, clienteling and omni-channel ordering
Stronger competitive positioning - with more targeted, multi-channel propositions and personalised customer experiences
Increased online profitability - through smarter fulfilment and technology-enabled customer service
With fixed till and mobile ePOS capabilities, your staff can check out customers from anywhere on the shop floor and quickly adapt to changing store conditions – whether it’s queue busting or providing a “personal shopper” experience.
Staff are empowered to have meaningful conversations with their customers and proactively sell. Access to the full product catalogue, real-time stock data and a module for customer ordering allows you to offer extended ranges and provide exceptional customer service, so you need never lose a sale.
Features of our Chameleon Store POS module include:
Take clienteling to a new level with Chameleon Store Clienteling and make each customer feel like a VIP. Instant access to all customer data gives sales staff a “virtual black book” and enables a far more personalised level of service.
Extend the relationship outside of the store with our Chameleon Clienteling VIP app where you can engage on a more personalised level with your best clients. Send them curated content, capture their likes/dislikes and offer a personal shopper experience with features including chat, appointments and event invitations. Clienteling at its most innovative and effective!
Consumers expect a seamless shopping experience across all on- and off-line touchpoints - whether it’s returning an item purchased online to a store, collecting a Click & Collect order or sourcing the last piece of stock for home delivery. Chameleon Store Order Management gives your team all the tools they need to deliver exceptional service, without ever needing to leave the customer’s side.
True multi-channel capabilities mean that customers can make purchases for in-store, home delivery or collection all in one transaction, resulting in larger basket sizes and greater customer satisfaction.
Chameleon Store Order Management enables:
In quieter moments, store staff can switch to more operational tasks while remaining mostly on the shop floor. Our Chameleon Store Operations module includes end-to-end stock management capabilities, labelling and order management – all from the same mobile device used for selling and customer service.
Our Chameleon Store Operations module handles:
Our Chameleon E-commerce module enables you to provide an engaging, online shopping environment that is on-brand and integrates easily with your Product Information Management (PIM), Customer Relationship Management (CRM) and order management systems.
Chameleon E-commerce allows you to:
Chameleon Wholesale allows you to offer your wholesale clients the same integrated and engaging online experience as your direct consumers with easy access to relevant product, stock and order status information.
Like our other modules, Chameleon Wholesale can integrate with itim’s end-to-end retail solution or connect with third party systems to allow you to manage the entire lifecycle of your wholesale orders – from sourcing through to fulfilment and distribution.
With Chameleon Wholesale, you can:
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