Order Routing 'Heaven'

If you have real-time view of stock across all stock locations, a single view of customers at every point of sale, digital connection to supplier stock and extended ranges, and the ability to make-to-order with your factories.

Then with an advance order routing system – YOU NEED NEVER LOSE A SALE.

That is Order Routing Heaven.

Our Order Management and Routing system is designed to

allow you to define customer propositions at will and to add a level of sophistication appropriate to your brand, based on your stock distribution.

1-hour delivery from stores - £10 – fast sellers
30-min click and collect from our stores - free – fast sellers
Click and collect from a drop off point (post office or petrol station) - £4 - fast sellers
Same day delivery - £8 – medium sellers from hub stores
Next day click and collect from stores - free (order into store from warehouse)
Next day home delivery - £6 – from hubstore
3-day home delivery from central warehouse - free – slow moving stock
5- day home delivery drop shipped from supplier - free – large items or extreme sizes, or rare product
20- day delivery for a custom product from a factory - £15

You can choose the price proposition for your services based on rarity of stock and the time to deliver.

The sophistication of Order Routing allows you to optimise in the following ways:


Optimise home
delivery from store vs. home delivery from the warehouse.


Route orders to stock locations where you have tail end stock so that you minimise markdowns.


Route orders to location by customer type or order type.


Maximise picking capability and volume handling capability by location type.


Allow order routing to allow ‘product substitution’ by store managers in consultation with customers.


Sell products in advance for impending product launches.


Set up subscription services that allow you to do regular ‘basket’ sends to customers.

You have the ability to flex stock and service propositions not only by
category, location type but also time of year.

So, for example, if you expect footfall in stores to increase over Christmas, you may want to take
order management away from stores over that period.

Order Routing Heaven is a world where you as a retailer can offer propositions to
customers they will find easy to accept.


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