Order Routing 'Heaven'

If you have real-time view of stock across all stock locations and single view of customer at every point of sale, digital connection to supplier stock and extended ranges, and the ability to make-to-order with your factories.

Then with an advance order routing system – YOU NEED NEVER LOSE A SALE.

That is Order Routing Heaven.

Our Order Management and Routing system is designed to deliver precisely that.

It allows you to define customer propositions at will and to a level of sophistication appropriate to your brand, based on your stock distribution.

1-hour delivery from stores - £10 – fast sellers
30-min click and collect from our stores - free – fast sellers
Click and collect from a drop off point (post office or petrol station) - £4 - fast sellers
Same day delivery - £8 – medium sellers from hub stores
Next day click and collect from stores - free (order into store from warehouse)
Next day home delivery - £6 – from hubstore
3-day home delivery from central warehouse - free – slow moving stock
5- day home delivery drop shipped from supplier - free – large items or extreme sizes, or rare product
20- day delivery for a custom product from a factory - £15

You can choose the price proposition for your services based on rarity of stock and the time to deliver.

You also want the sophistication of Order Routing to allow you to do the following OPTIMISATIONS


Optimise home
delivery from store vs. home delivery from the warehouse


Route orders to stock locations where you have tail end stock so that you minimise markdowns


Route orders to location by customer type or order type


Make sure you maximise picking capability and volume handling capability by location type


Allow order routing to allow ‘product substitution’ by store managers in consultation with customers.


Sell in advance
products for impending product launches


Set up subscription services that allow you to do regular ‘basket’ sends periodically to customers

And so on and so on based on a routing rules engine.

Basically you have the ability to flex stock and service propositions not only by
category, location type but also time of year.

So if you expect footfall in stores to increase over Christmas, you may want to take
order management away from stores over that period.

Order Routing Heaven is a world where you as a retailer can offer propositions to
customers they find really easy to accept.


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