Turning stores into omni-channel Powerhouses

A complete store-based CRM with full access to a single view of customers (stores and online), allowing stores to re-engage with their local communities.

Gives stores the same functionality that you would expect in a call centre from a ‘customer service’ perspective.

Tablet/mobile functionality which provides assisted selling (clienteling) capabilities. This means we can get store staff away from counters and on the floor serving customers.

30 minutes
‘click and collect’ and store despatch.

Support for ‘Shop Local’, giving customers the ability to toggle between shopping stock in their local store as opposed to stock in the ‘web-warehouse’.

Integration with local courier networks for store despatch, allowing for 1-hour delivery.

Provide store staff with a real-time view of stock across the network so you never lose a sale. Staff members can even place orders for their customers in other stock locations (including suppliers).

EPoS with access to full omni-channel capabilities directly on the till.

For orders routed to a store, we can allow for ‘product substitution’ where appropriate.

Allow stores to sign customers up for ‘memberships & subscriptions’; one of the fastest growing and in-demand areas of retailing.

Allowing stores to create customer accounts; for key customers, B2B customers, with proper invoicing and statements.

Customer-based price lists and sophisticated promotions.

Full voucher, gift card,
and loyalty functionality built in.

An excellent personal shopper experience based around our VIP consumer app.

Mobile devices for back-office activity (IBTs, stock counts, receipting, price ticketing, etc), thereby increasing staff productivity.

Returns handling.

Local purchase
ordering where appropriate.

Capturing store
expenses.