Turning stores into omni-channel Powerhouses

itim is rolling out Chameleon 360, one of the most powerful omni-channel store solutions to many of its customers.

Chameleon 360 is one of the first omni-channel store-centric solution that combines full omni-channel capabilities at POS, with in-store mobile apps, consumer apps, fully integrated with eCommerce platforms.

We all know footfall is dropping in stores. So what should the role of stores be going forward? Considering that for most retailers, 80-95% of their customers live within 15 mins of a store, the answer is obvious: stores should be their point of service.

Here’s what Chameleon 360 provides retailers with:

1.

A complete store-based CRM with full access to a single view of customers (stores and online), allowing stores to re-engage with their local communities

2.

Gives stores the same functionality that you would expect in a call centre from a ‘customer service’ perspective

3.

Tablet/mobile functionality which provides assisted selling (clienteling) capabilities. This means we can get store staff away from counters and on the floor serving customers

4.

30 minutes
‘click and collect’ and store despatch

5.

Support for ‘shop local’, giving customers the ability to toggle between shopping stock in their local store as opposed to stock in the ‘web-warehouse’

6.

Integration with local courier networks for store despatch, allowing for 1-hour delivery

7.

Provide store staff with a real-time view of stock across the network so you never lose a sale. Staff members can even place orders for their customers in other stock locations (including suppliers)

8.

EPoS with access to full omni-channel capabilities directly on the till

9.

For Orders routed to a store, we can allow for ‘product substitution’ where appropriate

10.

Allow stores to sign customers up for ‘memberships & subscriptions’; one of the fastest growing and in-demand areas of retailing.

11.

Allowing stores to create customer accounts; for key customers, B2B customers, with proper invoicing and statements.

12.

Customer-based price lists and sophisticated promotions

13.

Full voucher, gift card,
and loyalty functionality built in

14.

Excellent personal shopper experience based around our VIP consumer app

15.

Mobile devices for back-office activity (IBTs, stock counts, receipting, price ticketing, etc), thereby increasing staff productivity

16.

Returns handling

17.

Local purchase
ordering where appropriate

18.

Capturing store
expenses

We are proud to be able to provide all these capabilities listed on one single platform and can assure you will see an increase in sales across your stores if you work with us.

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FIND OUT MORE ABOUT CHAMELEON 360

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