itim has launched an e-commerce platform that allows retailers to build web-sites. The website design is such that it is completely data driven from within TRS. Menus are driven from secondary hierarchies in TRS, product information comes directly from TRS, and the shopping basket is linked straight into COM.
We are now able to provide a ‘genuine single sales platform, with a single view of sales, single view of the customer and common pricing and promotions across all selling channels.
Keep pace with changing customer expectations.
Shop floor sales teams need to be empowered to meet and exceed customer service expectations.
Aggressively exploit every sales opportunity.
The Works launched a loyalty programme which now has over 500K active members, recruiting at the rate of 20,000 per week. 17% of transactions in store involve a loyalty card and over 50% of reward vouchers are redeemed by Loyalty customers
“Thanks to itim for continuing to deliver us the system and ongoing developments on time to support our plans”
“Last year we were delighted to award itim with the contract to deliver our new epos software. itim clearly understood our requirements. Their delivery was prompt and accurate and they have been incredibly professional in all of their communications with us. The roll-out of new tills across our estate was one of our most successful and painless IT projects in recent history. Our shop teams are absolutely delighted with their new tills. We look forward to working with itim over the next year to develop our software further to improve our customer experience in our shops.”
“itim have worked with us over 2 years on two critical programmes, our multi-channel integration using their ‘Order Management & Routing’ platform, and our ‘Store of the Future’ project introducing tablets (Retail Hub) in store for “clienteling” and store administration. The testament to these projects is that, our click and collect sales are now 35% of total retail sales, and with improved clienteling store sales are up 2-3%. In addition, itim’s focus on performance helped us get through our heaviest trading period ‘Black Friday’, without a glitch. Over the last two years we have shown a like-for-like sales growth of (on average) 5% per annum.
We are extremely pleased with the support from itim, their unrelenting focus on getting the best fit between the systems and retail operations, and their continued support of our business strategy.”
This includes our Invoice Matching platform Didos, supported by a series of supplier collaboration applications. These include support for collaborative inventory management (VMI), for collaborative catalogue development, for managing drop ship orders from suppliers. Combined with our EDI Plus service it is a full supplier portal.
This is probably one of the more advanced platforms for order routing and order fulfilment. It is a rule based system for driving very sophisticated and multiple methods of customer order fulfilment. It facilitates click & collect and store despatch. It has a real-time stock ledger, allows for stock segregation and reservation, order splitting, capturing returns and interfacing with carriers and couriers. One of its real strengths has been its ability to make store operations of these new services very easy, through a store manager’s workbench, delivered in store on tablets. It typically sits at a retailer between their EPoS, e-commerce, Warehousing & Merchandising Systems.
Taking service levels to the next level.
"Dealing with 30 click and collect orders on a peak day is not easy. So the store processes have to be perfect."