Our end-to-end solution for modern retailers that enables
greater customer-centricity, true multi-channel capabilities
and increased profitability.
With retail profitability under constant pressure, we know today’s retailers need to do more with less. So we designed The Retail Suite to help improve financial and operational retail performance. Using self-learning techniques, it enables “smarter” decision making and increased efficiency with low cost of ownership and maximum flexibility.
It includes a robust central operational platform, overlaid with specialist applications that optimise key areas of operations.
As an end-to-end solution it provides a modern, flexible, lower cost alternative to the retail ERP system.
|Our solutions are proven to deliver ROI - increasing sales, growing margins and reducing costs. See some of the 65+ retailers who are benefitting from itim solutions.|
adding retail value
itim's Retail Suite helps retailers achieve sustainable profit growth through:
Increased store sales – boosted by assisted selling, clienteling and omni-channel ordering
Improved product margins – by optimising price, promotions and markdowns
Reduced and optimised stock holdings – through smarter allocation, replenishment and stock distribution
Reduced costs – through improved process productivity, improved supplier collaboration and increased automation
itim's Retail Suite connects all your channels (e-commerce, ePOS, wholesale, franchise) with a single view of your sales, stock, promotions and orders.
Chameleon 360, our multi-channel sales platform, is designed for clienteling and provides a powerful in store eco-system for ePOS, assisted selling and personalised service. Delivered on tablets, it enables sales staff to provide rich product information as well as access real-time stock positions, customer information and current promotions. Combined with endless aisle capabilities and customer ordering, you need never lose a sale.
Multi-channel retailing is about offering consumers choice ‒ where to buy your product, when and how to get it and options for returns. To deliver such a rich customer journey cost-effectively, means pricing the delivery accurately and routing customer orders to the most economic and timely point of despatch. This is what our TRS Customer Order Management solution facilitates for every customer order.
When it comes to stores, our tablet applications and in-store processes, make it really easy for store staff to support such a rich customer journey and offer outstanding service.
With sales volatility on the rise, managing stock is a growing challenge. Promotions can also have a huge effect on stock profiles, creating a real headache for merchandisers. Traditional methods are just not delivering the best stock distribution.
With our Profimetrics stock optimisation solution, a powerful rules and analytics engine helps you optimise stock by managing each product through its life-cycle, automatically moving it to the most appropriate stock policy. This ensures you are always using the best replenishment or allocation approach for each mix of product and store group.
Most retailers lack a structured approach to managing promotions. Nominations often don’t accurately reflect past performance, cannibalisation effects or customer needs.
Without a well-coordinated plan, retailers can end up giving away margin unnecessarily and presenting an unclear brand message to customers. Our Profimetrics price optimisation solution helps you avoid over-promotion and claw back margin loss.
Better supplier management is an opportunity for many retailers to reduce cost. Our Didos supplier management solutions help you negotiate better supplier deals (including simulations and what-if scenarios) and provide tools to streamline the process from contract generation through to billing and monitoring of deal performance.
EDI, e-invoicing and advanced invoice matching capabilities also help you take advantage of electronic integration and automation to process invoices more efficiently and save money.
With profits under constant pressure, a step change in productivity is needed. At itim we help tackle the following costs:
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