Digital clienteling software and personal shopping

Digital clienteling

Engaging customers beyond the store

With customers migrating online, retailers need to give them more reasons to come back into stores and provide a more personalised service when they do.

We believe the answer is digital clienteling. This means engaging customers outside of the store via digital, knowing what they have bought, delighting them with new ideas and inspiring them with “personal shopper” style service.

Itim has developed a fully integrated consumer app that allows your customers to engage more closely with your brand, receive curated content and have digital conversations with store associates.


ITIM DIGITAL CLIENTELING – KEY CAPABILITIES

Maximize Business Flexibility

Customer engagement app

Invite customers to download a branded app where they can immediately see all their historic purchases, access loyalty information, manage preferences, receive “look books” tailored to them, create wish lists and make purchases.

Maximize Business Flexibility

Personal shopper experience

Assign customers to a personal shopper in a shop near them. Customers can chat with their personal shopper, make appointments to try items in store and receive tailored recommendations.

Maximize Business Flexibility

Curated range and personalised content

Compile and send curated ranges to create a more personalised customer experience that increases engagement and drives sales. Merchandisers can push “look books” out to target customers and capture likes/dislikes to further refine personalisation.

Maximize Business Flexibility

In-store view

With a single customer view and digital clienteling apps available to store staff on tablets, they have access to the same information about a customer. Tools allow them to easily chat, manage appointments, send event invitations and provide a far more personalised level of service.

  • Digital chat (customer and store staff)
  • Look books
  • Appointment scheduling
  • Invitations to in-store events
  • Loyalty integration
  • Wish lists and reviews

Could your stores benefit from digital clienteling?

Contact us for a complimentary consultation. Let us show you what you can do.