Multi-channel loyalty management software

Next generation loyalty

Engaging and rewarding customers digitally

Today’s shoppers expect to be rewarded for their loyalty and to receive offers that are relevant to them. Increasingly, they are looking for digital experiences that are engaging and that fit the way they shop.

Part of itim’s Digital Clienteling suite, itim Loyalty & Gift Cards is an app-based solution that connects all your sales channels to deliver real-time loyalty points, automatic rewards and digital gift cards.

A truly multi-channel platform, it allows you to:

  • Offer easy ways for customers to join your loyalty scheme with a digital-first approach
  • Identify your customers at all points of sale and reward them for their purchases
  • Understand customer preferences so you can better serve and market to them
  • Incentivise additional purchases and increase average transaction size
  • Offer rewards for non-transactional behaviours (e.g. downloading app)
  • Build a robust data foundation for personalised offers and further digital engagement
  • Manage a gift card scheme with complete flexibility
     

CASE STUDY:
Recognised loyalty transactions tripled

Using itim’s loyalty software, a leading UK retailer with over 70 stores was able to launch a new digital, multi-channel loyalty programme in just 14 weeks. Connecting the retailer’s stores, website and a new itim-powered loyalty app, the system has already increased the proportion of recognised loyalty transactions by almost 300 percent. Customers have responded positively with over 150,000 new signups and over 50,000 loyalty app downloads in the first twelve weeks.

ITIM LOYALTY AND GIFT CARDS – KEY CAPABILITIES

Truly multi-channel loyalty software solution

Truly multi-channel

The itim Loyalty platform can be accessed and updated from all your points of sale and service so you can identify, reward and serve your customers however they choose to shop with you.

Integrated customer loyalty app

Easy-to-use consumer app

The integrated consumer app acts as a virtual loyalty card and digital wallet for vouchers where customers can see a complete history of their loyalty points, vouchers, gift cards and past transactions across all channels.

Powerful loyalty points engine

Powerful points engine

With the itim loyalty engine, customers earn points every time they shop with you which are automatically converted into reward vouchers when thresholds are hit. The scheme is fully configurable, easy to set up and flexible to administer by your head office team.

Simple loyal program enrolment

Simple registration

Customers can be quickly registered in store or can self-enrol online with the option to capture additional preference data as part of the process. Bonus rewards can be offered to encourage registration and app download.

Flexible loyalty program promotions

Flexible promotions

Customers can be further incentivised with a range of promotion types that include:
- Action-based bonus rewards (such as downloading your app)
- Category-based offers and supplier-funded promotions
- Bonus points promotions (such as in-store events)
- Personsalised promotions

Easy loyalty program adminstration

Easy administration and customer service

Both head office and store teams have full, browser-based access to carry out customer service tasks such as:
- Registrations and customer updates
- Password validation and resets
- Points enquires
- Voucher queries and redemption

Flexible gift card scheme

Flexible gift card scheme

A gift card scheme can be set up and managed with complete flexibility. Cards can be issued in a variety of formats with unique gift card numbers to enable tracking. Cards become a digital ‘wallet’ which can then be used to make a payment at any point of sale, be topped up or be gifted to someone else.

Rapid, cost effective loyalty system

Rapid, cost effective solution

The itim solution can be rolled out in just a few weeks and is an extremely cost-effective alternative to other loyalty and gift card systems.

  • Integrated consumer app
  • Powerful loyalty engine
  • Customisable branding
  • Easy administration
  • Quick to deploy
  • Cost effective

Find out how itim's next generation loyalty system could increase your sales.

Contact us for a complimentary consultation. Let us show you what we can do.