Engaging and rewarding customers digitally
Today’s shoppers expect to be rewarded for their loyalty and to receive offers that are relevant to them. Increasingly, they are looking for seamless digital experiences that are engaging and that fit the way they shop across all the channels you offer.
Part of itim’s Digital Clienteling suite, itim Loyalty & Gift Cards is an app-based solution that connects all your sales channels to deliver real-time loyalty points, automatic rewards, promotions, digital gift cards & vouchers.
A truly multi-channel platform, it allows you to:
CASE STUDY:
Jollyes triples loyalty transactions
Using itim’s loyalty software, Jollyes Petstores was able to launch a new digital, multi-channel loyalty programme in just 14 weeks. Connecting the retailer’s stores, website and a new itim-powered loyalty app, the solution has already increased the proportion of recognised loyalty transactions by almost 300 percent. Customers have responded positively with over 150,000 new signups and over 50,000 loyalty app downloads in the first twelve weeks.
>> Read more in our client case study
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Truly multi-channelThe itim Loyalty platform can be accessed and updated from all your points of sale and service so you can identify, reward and serve your customers however they choose to shop with you. |
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Easy-to-use consumer appThe integrated consumer app acts as a virtual loyalty card and digital wallet for vouchers where customers can see a complete history of their loyalty points, vouchers, gift cards and past transactions across all channels. |
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Powerful points engineWith the itim loyalty engine, customers earn points every time they shop with you which are automatically converted into reward vouchers when thresholds are hit. The scheme is fully configurable, easy to set up and flexible to administer by your head office team. |
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Simple registrationCustomers can be quickly registered in store or can self-enrol online with the option to capture additional preference data as part of the process. Bonus rewards can be offered to encourage registration and app download. |
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Flexible promotionsCustomers can be further incentivised with a range of promotion types that include: |
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Easy administration and customer serviceBoth head office and store teams have full, browser-based access to carry out customer service tasks such as: |
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Flexible gift card schemeA gift card scheme can be set up and managed with complete flexibility. Cards can be issued in a variety of formats with unique gift card numbers to enable tracking. Cards become a digital ‘wallet’ which can then be used to make a payment at any point of sale, be topped up or be gifted to someone else. |
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Rapid, cost effective solutionThe itim solution can be rolled out in just a few weeks and is an extremely cost-effective alternative to other loyalty and gift card systems. |
Integrated consumer app Powerful loyalty engine Customisable branding Easy administration Quick to deploy Cost effectiveContact us for a complimentary consultation. Let us show you what we can do.
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