Today’s shoppers expect to be rewarded for their loyalty and to receive offers that are relevant to them. Increasingly, they are looking for seamless digital experiences that are engaging and that fit the way they shop across all the channels you offer.
Part of itim’s Digital Clienteling suite, itim Loyalty & Gift Cards is an app-based solution that connects all your sales channels to deliver real-time loyalty points, automatic rewards, promotions, digital gift cards & vouchers.
A truly multi-channel platform, it allows you to:
- Offer easy ways for customers to join your loyalty scheme with a digital-first approach
- Identify your customers at all points of sale and reward them for their purchases
- Understand customer preferences so you can better serve and market to them
- Incentivise additional purchases and increase average transaction size
- Offer rewards for non-transactional behaviours (e.g. downloading app)
- Build a robust data foundation for personalised offers and further digital engagement
- Manage a gift card scheme with complete flexibility
Jollyes triples loyalty transactions
Using itim’s loyalty software, Jollyes Petstores was able to launch a new digital, multi-channel loyalty programme in just 14 weeks. Connecting the retailer’s stores, website and a new itim-powered loyalty app, the solution has already increased the proportion of recognised loyalty transactions by almost 300 percent. Customers have responded positively with over 150,000 new signups and over 50,000 loyalty app downloads in the first twelve weeks.
>> Read more in our client case study
Find out how itim's next generation loyalty system could increase your sales.
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