itim’s retail order management system (OMS)  – leading software solution for multi-channel retailers

Enterprise order management system

Enable a truly multi-channel customer experience

Today’s consumers expect to be able to order and receive goods at their convenience. Whether in store or online, delivered to home or via Click & Collect, shoppers are looking for a seamless customer experience that is fast and efficient with a range of delivery options to meet their needs.

But many retailers are struggling to offer a joined-up approach across their sales channels. Order management is often still done in silos, which can lead to disjointed customer experiences and lost sales.

itim’s retail order management system provides true multi-channel, customer-centric capabilities which include:

  • A real-time view of stock improving service levels and meeting customer expectations
  • 30-minute Click & Collect creating differentiation and increasing store traffic
  • In-store customer ordering enabling greater customer engagement using mobile technology
  • Ability to offer extended ranges reducing lost sales and increasing customer satisfaction
  • Order history providing a single view of customer orders across all sales channels
  • Ability to dispatch from store avoiding lost sales and improving speed of service
  • Joined up returns management giving customers greater choice and bringing retailers greater efficiency

CASE STUDY: 30% Sales Increase

Itim client, The Entertainer, recently announced that its online platform reported “a 30% sales increase YOY and five-fold growth in the last five years. Within that, use of the 30-Minute Click & Collect service surged by 32% in the year.”
Full details can be found here.

The Entertainer has been using itim’s order management software to power its 30-Minute Click & Collect service for over four years.

>>Read more in our client case study


A proven, cost effective and totally flexible solution, our order management software allows you to manage and route orders across your sales channels to meet customer expectations in the most profitable way. It includes:

Order management software - real-time stock availability

Real-time stock availability

Get a single, global view of inventory across your whole estate and supply chain, allowing you to confidently sell from your entire stock pool to meet customer demand.

Order management software - available to promise

Available to promise

Provide the broadest range of potential delivery options (including timing and costs) based on stock location and availability.

Order management software - order orchestration and order routing

Order orchestration and routing

Route orders in the most cost-effective way while considering your business rules and any capacity constraints.

Order management software - order tracking and issue resolution

Order tracking and issue resolution

Keep customers in the loop via automated notifications and quickly resolve any issues with automated alerts and escalation.

Order management software - returns management

Returns management

Offer customers a range of return options with built-in processes for efficient handling of returns.

Order management software - store order management using tablets

Store order management using tablets

Process orders quickly and efficiently on the shopfloor using mobile devices with our Digital Store - Order Fulfilment module.

Order management software - direct ship from a supplier

Direct ship from a supplier

Fulfil customer orders faster by enabling direct dispatch from the supplier.

Order management software - integration with existing systems

Integrate with existing systems

Connect with existing systems, including ePOS, to give you a single view of stock and orders.

GUIDE: Building the business case for an Order Management System (OMS)

In this useful guide we share some of the Key Performance Indicators (KPIs) that retailers can expect to be impacted by an OMS implementation along with insights and typical cross-sector benefits achieved from actual OMS projects.

Find out how multi-channel order management capabilities could increase your sales.

Contact us for a complimentary consultation. Let us show you what we can do.

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