Enable a truly multi-channel customer experience
Today’s consumers expect to be able to order and receive goods at their convenience. Whether in store or online, delivered to home or via Click & Collect, shoppers are looking for a seamless customer experience that is fast and efficient with a range of delivery options to meet their needs.
But many retailers are struggling to offer a joined-up approach across their sales channels. Order management is often still done in silos, which can lead to disjointed customer experiences and lost sales.
itim’s retail order management system provides true multi-channel, customer-centric capabilities which include:
CASE STUDY: 30% Sales Increase
Itim client, The Entertainer, recently announced that its online platform reported “a 30% sales increase YOY and five-fold growth in the last five years. Within that, use of the 30-Minute Click & Collect service surged by 32% in the year.”
Full details can be found here.
The Entertainer has been using itim’s order management software to power its 30-Minute Click & Collect service for over four years.
>>Read more in our client case studyA proven, cost effective and totally flexible solution, our order management software allows you to manage and route orders across your sales channels to meet customer expectations in the most profitable way. It includes:
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Real-time stock availabilityGet a single, global view of inventory across your whole estate and supply chain, allowing you to confidently sell from your entire stock pool to meet customer demand. |
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Available to promiseProvide the broadest range of potential delivery options (including timing and costs) based on stock location and availability. |
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Order orchestration and routingRoute orders in the most cost-effective way while considering your business rules and any capacity constraints. |
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Order tracking and issue resolutionKeep customers in the loop via automated notifications and quickly resolve any issues with automated alerts and escalation. |
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Returns managementOffer customers a range of return options with built-in processes for efficient handling of returns. |
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Store order management using tabletsProcess orders quickly and efficiently on the shopfloor using mobile devices with our Digital Store - Order Fulfilment module. |
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Direct ship from a supplierFulfil customer orders faster by enabling direct dispatch from the supplier. |
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Integrate with existing systemsConnect with existing systems, including ePOS, to give you a single view of stock and orders. |
In this useful guide we share some of the Key Performance Indicators (KPIs) that retailers can expect to be impacted by an OMS implementation along with insights and typical cross-sector benefits achieved from actual OMS projects.
Contact us for a complimentary consultation. Let us show you what we can do.
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