Merchandise management

Streamline the merchandising process

Effective merchandise management is central to retailing success. From planning and sourcing the best assortments to getting the right stock to the right customer at their preferred place – merchandisers need real-time information at their fingertips to keep up with changing market conditions and increasing competitive pressures.

The itim solution provides a single view of product, sales, stock, customer and promotions across all channels, giving you and your team a complete view of the business and a suite of tools to optimise the merchandising life-cycle. 

With low cost of ownership and rich functionality, our Merchandise Management System allows you to:

  • Plan compelling and differentiated ranges and get products to market quickly
  • Forecast demand and respond quickly to changing market conditions
  • Place supplier orders
  • Allocate and replenish stock efficiently across your estate
  • Manage pricing and promotions to drive profitable sales
  • See the flow of stock through the business


Flexible ranging

Flexible ranging

Set up and manage groups of products and assign them to multiple stores and channels to build a range for every store. Based on the principles of modular ranging, it allows you to build and allocate range modules to stores.

Demand forecasting

Demand forecasting

Forecast both regular and promotional demand more accurately using statistical and machine learning models. Work at any level of the merchandising and location hierarchies down to store/SKU level.



Classify branches and stores based on attributes and assign them grades. You can then range by grade and set up replenishment parameters in merchandise group/grade combinations.

Master Data Management

Master Data Management (MDM)

Set up and manage multiple merchandise hierarchies, merchandise groups and seasons. Designed for fashion, non-fashion and grocery merchandising, you can set up complex product structures based on product types with rich attribution.

Purchase ordering

Efficient purchase ordering

Place supplier orders based on an accurate Demand Forecast for delivery direct to stores or via warehouse.

We support multiple approaches to creating purchase orders including multiple purchase order types and processes.

Allocation and replenishment

Sophisticated allocation and replenishment

Manage stock efficiently across all channels to optimise stock holding whilst meeting desired service levels using a combination of demand forecasts and AI optimisation algorithms.

With support for multiple replenishment and allocation methods, you can also create replenishment product groups separate from traditional merchandise groups.

Supplier management

Supplier management

Create and maintain supplier catalogues, packs and cost prices. Track supplier deliveries and book them in with sophisticated stock receipting in warehouse and in stores. Seamlessly deal with over-deliveries, un-ordered stock and supplier returns.

We also support drop-ship orders and supplier-reserved stock as well as automated Invoice Matching.

Stock management

Full stock management

Manage real-time stock at branch and warehouse with support for bin and location stock management, picking, despatch, stock transfers, stock adjustments and full stock counting.

You also have tracking and full auditability of all stock movements and statuses.

Sales audit

Sales audit

Audit sales from any channel before they are accounted for and released to update stock.

Price and promotions management

Price and promotions management

Set up and track pricing and promotions with our sophisticated promotional setup and seamless communication to both stores and e-commerce.

  • Cloud-based and available as a service
  • Flexible, modular system
  • Role-based access
  • Low cost of ownership
  • Integration with other systems
  • Fast deployment

Streamline your merchandising lifecycle

Contact us for a complimentary consultation. Let us show you what we can do.

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