Strategic insights
for unified retailing

Stores will only have relevance if retailers can find a way of ‘making human contact count’. The best store managers have long realised this.

Clienteling has become a fashionable word in retailing, and about time too. But what exactly is clienteling?

Almost all retailers are now offering Click & Collect, but they are not all offering the same service. Differentiated offerings like 30-Minute Click & Collect take service to a new level.

So many retailers still do not have real-time stock. In today’s technological environment there is no excuse for this.

Since the invention of the bar code, we have been turning retailing into a transaction. To us, digital retailing is all about bringing a conversation back into retailing.

If predictions about excess retail store capacity are correct, the retail landscape will look very different in five years. What does this mean for stores?