Strategic insights for unified retailing

Strategic insights for unified retailing

Customer experience

The return of clienteling The return of clienteling
Ali Athar | 29.05.2018

Clienteling has become a fashionable word in retailing, and about time too. But what exactly is clienteling?

Making the most of Click & Collect and home delivery Making the most of Click & Collect and home delivery
Ali Athar | 30.04.2018

Almost all retailers are now offering Click & Collect, but they are not all offering the same service. Differentiated offerings like 30-Minute Click & Collect take service to a new level.

Digital retailing - what does it actually mean? Digital retailing - what does it actually mean?
Ali Athar | 12.09.2017

Since the invention of the bar code, we have been turning retailing into a transaction. To us, digital retailing is all about bringing a conversation back into retailing.

The future role of stores The future role of stores
Ali Athar | 01.12.2016

If predictions about excess retail store capacity are correct, the retail landscape will look very different in five years. What does this mean for stores?