Strategic insights for unified retailing

Strategic insights
for unified retailing

Customer experience


The return of clienteling The return of clienteling
Ali Athar

Clienteling has become a fashionable word in retailing, and about time too. But what exactly is clienteling?

Making the most of Click & Collect and home delivery Making the most of Click & Collect and home delivery
Ali Athar

Almost all retailers are now offering Click & Collect, but they are not all offering the same service. Differentiated offerings like 30-Minute Click & Collect take service to a new level.

Digital retailing - what does it actually mean? Digital retailing - what does it actually mean?
Ali Athar

Since the invention of the bar code, we have been turning retailing into a transaction. To us, digital retailing is all about bringing a conversation back into retailing.

The future role of stores The future role of stores
Ali Athar

If predictions about excess retail store capacity are correct, the retail landscape will look very different in five years. What does this mean for stores?

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