Strategic insights
for unified retailing

We seem to be in a defeatist cycle of store closures, but it is not inevitable. We just need to re-evaluate the retail business model.

We offer a new approach called ‘Unified Retailing’, which we believe can help save traditional retailing from the threat of the "Amazons". But what is "Unified Retailing"?

Stores will only have relevance if retailers can find a way of ‘making human contact count’. The best store managers have long realised this.

Clienteling has become a fashionable word in retailing, and about time too. But what exactly is clienteling?

Since the invention of the bar code, we have been turning retailing into a transaction. To us, digital retailing is all about bringing a conversation back into retailing.

If predictions about excess retail store capacity are correct, the retail landscape will look very different in five years. What does this mean for stores?