Strategic insights
for unified retailing

The ‘Amazons’ continue to increase their range. And because they can combine supplier stock with their own stock, they can do so without a proportionate increase in stock investment.

Stores will only have relevance if retailers can find a way of ‘making human contact count’. The best store managers have long realised this.

Almost all retailers are now offering Click & Collect, but they are not all offering the same service. Differentiated offerings like 30-Minute Click & Collect take service to a new level.

So many retailers still do not have real-time stock. In today’s technological environment there is no excuse for this.

If predictions about excess retail store capacity are correct, the retail landscape will look very different in five years. What does this mean for stores?